Customer Operations Specialist

July 4

🏢 In-office - Toronto

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VGW

Virtual Gaming Worlds

Technology • Social Gaming • Game Development

501 - 1000

💰 $2.6M Series A on 2013-03

Description

• Develop and maintain training materials and resources for the Customer Support team • Optimize Salesforce & Zendesk platforms • Manage information and training acknowledgement processes • Maintain relationships with Compliance Teams and Customer Service

Requirements

• 3-5 years experience in an operations role supporting an online customer service organization • Expert knowledge of customer service technologies and CRMs • 2+ years of demonstrated success in handling operational needs at large-scale customer service operations • Demonstrated experience in mentorship, coaching and development • Zendesk knowledge • Salesforce or comparable CRM experience

Benefits

• Competitive compensation • Perks and benefits • Opportunities for learning and career advancement • Flexibility for work-life balance

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