Customer Experience Team Lead

July 4

🏢 In-office - Toronto

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VGW

Virtual Gaming Worlds

Technology • Social Gaming • Game Development

501 - 1000

💰 $2.6M Series A on 2013-03

Description

• Mentor and guide the customer experience team • Assist in sustainable player retention and relationship building • Manage and guide team in advanced problem-solving • Ensure compliance with Responsible Social Gameplay, Anti-Fraud, and AML mandates • Identify high-risk cases for escalation to specialist teams

Requirements

• Customer service experience of 5+ years or experience supporting an Account Manager at a coordinator level • Experience interacting with customers online, ideally via Salesforce or Zendesk • Demonstrated understanding of building relationships with customers • Strategic with time management, able to distinguish between what is important and what is urgent

Benefits

• Competitive compensation • Perks and benefits • Flexibility for work-life balance • Opportunities for learning and career advancement • Celebratory events and social gatherings

Apply Now
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