Customer Experience Specialist

July 4

🏢 In-office - Toronto

Apply Now

VGW

Virtual Gaming Worlds

Technology • Social Gaming • Game Development

501 - 1000

💰 $2.6M Series A on 2013-03

Description

• Share the management of a portfolio of high potential player accounts and high-activity players • Provide outstanding customer support that exceeds player's expectations • Work closely with Account Executives and Account Managers • Confidently handle complex player queries • Utilize reporting dashboards to enhance key moments in players' journey • Identify and act on opportunities to retain customers sustainably

Requirements

• Customer service experience of 3+ years or experience supporting an Account Manager at a coordinator level • Experience interacting with customers online, ideally via Salesforce or Zendesk • Demonstrated understanding of building relationships with customers • Strategic with time management, able to distinguish between what is important and what is urgent

Benefits

• Competitive compensation • Perks and benefits • Opportunities for learning and career advancement

Apply Now
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@techjobscanada.app