Account Manager

July 4

🏢 In-office - Toronto

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VGW

Virtual Gaming Worlds

Technology • Social Gaming • Game Development

501 - 1000

💰 $2.6M Series A on 2013-03

Description

• Sustainably manage a portfolio of customers, providing them with the very best player experience and customer care • Strategically service a large cohort of rotating players • Proactively communicate new features and products to players in your portfolio and act on opportunities to educate customers on features and products to increase value • Be aware of risks and look for opportunities to manage risk within the team • Demonstrate the ability to articulate and understand the headlines, KPIs and key activities which drive the performance of your portfolio • Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player’s experience

Requirements

• 3-5 years demonstrated B2C relationship management experience • Demonstrated ability to sustain excellent customer relationships over time • 2-3 years experience hitting productivity targets • Demonstrated proficiency using various software and technology platforms, including CRM database management experience • Ability to understand the implications of actions and make recommendations for solutions

Benefits

• Competitive compensation • Perks and benefits • Flexible work environment • Opportunities for learning and career advancement

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