Gestionnaire de Programme Senior | Senior Program Manager

July 4

🏢 In-office - Montreal

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Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content$1. .$1

5001 - 10000

Description

• Lead other CSE Projects with an impact on several Customer Success teams. Redesign and unify the CSE processes with a holistic approach, such as CSAT processes for the different services, health score definition, and implementation, or a full customer 360 view consolidating information from different tools. • Develop and implement project plans, including timelines, milestones, and deliverables. Develop and execute program strategies, including defining program scope, objectives, and success criteria. • Coordinate cross-functional teams and stakeholders to ensure alignment with program goals and objectives. Monitor project progress and track key metrics to ensure adherence to project scope and timeline. Identify and mitigate project risks and issues in a proactive manner. • Communicate regularly with stakeholders to provide project updates and ensure alignment with project goals and objectives. • Prepare and present project status reports and presentations to senior management and stakeholders.

Requirements

• Proven experience in project management. A minimum of 5 years experience. Solid understanding of project management methodologies. Proficiency in project management tools and software. • Robust technical acumen, which is essential for effective Program Management. • Strong understanding of customer success processes, methodologies, and metrics. • Excellent leadership, analytical, and problem-solving skills. • Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Relocation support is not available for this position. • International relocation support is not available for this position. • Work visa/immigration sponsorship is not available for this position.

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