Sales Supervisor, Yorkville

July 9

🏢 In-office - Toronto

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Reformation

Being naked is the #1 most sustainable option. We're #2.

Fashion • Retail • Manufacturing • Sustainability • E-Commerce

501 - 1000

💰 $25M Series B on 2017-12

Description

• Consistently meet and exceed sales goals • Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships • Contribute to a technology-led in-store experience for customers that both surprises and delights them • Maintain extraordinary customer experience feedback scores on service evaluation through NPS. • Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation • Uphold consistent inventory accuracy and controls in the store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products. • Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership • Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership • Maintain seamless store operational procedures, maintain weekly workflow. • Support merchandising presentation strategy and concept standards, lead and train staff as needed • Provide real-time and weekly feedback on sales, product and allocation to in-store leadership based on sell through and customer feedback • Uphold and lead by example with all policies and procedures • Display a dedicated approach to motivate and support sales associates • Onboard new hires while providing in-the-moment coaching to improve the performance of existing associates • Contribute and lead through training and customer experience programs • Maintain and manage a professional, healthy, and productive work environment alongside the team in-store

Requirements

• Minimum of 3 years Retail Experience required. • Experience working with a sales or retail organization and/or operationally intensive business. • Ability to work in a fast-paced and ever-changing environment • Strong interpersonal skills and the ability to interact effectively with diverse personalities • Driven approach to take on new challenges with the self-motivation for your work and career • Excellent communicator with a passion for people • An effective and expedient problem-solver with a keen attention to detail • Positive attitude and feels there is no task too small and no task too large • Available to work a minimum of 30 hours per week, but up to 40 hours per week • Daily open availability across a full 7 day work week • Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Benefits

• Health, vision, and dental insurance for eligible employees • Paid vacation, sick, holidays & volunteer time-off for eligible employees • Mission based company + casual and entrepreneurial work environment • 401K with company match • Clothing discount

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