Customer Service Specialist / Spécialiste de l’excellence client

July 5

🏢 In-office - Montreal

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Nolk

Modern stewards for the digital generation; we find growing, direct-to-consumer businesses & help them scale

eCommerce • M&A • Consumer goods • technology • Digital Marketing

51 - 200

Description

• Support customer service (Phone, Email, Chat) • Assist customers during purchases • Assist customers post-purchase • Develop B2C customer service structure • Maintain good relationship with customers • Launch new initiatives to improve customer experience • Collect customer feedback and provide input to improve product/experience

Requirements

• Bilingualism (French-English) • 2 years or more related experience • College diploma (DEC) • Attentive to detail, rigorous, orderly, and autonomous • E-commerce experience (Shopify, Zendesk) • Passion for helping people • Ability to prioritize and work under pressure

Benefits

• Join a rewarding career at the intersection of sustainability, modern product innovation, and commitment to positive impact. • Dedication to environmental and social responsibility • Workplace where contributions matter • Shape the future of e-commerce • Be part of a recognized Canada's top 100 startups employers

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