Spécialiste du Support Informatique - Contrat de 12 mois | IT Support Specialist - 12 month Contract

July 6

🏢 In-office - Montreal

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NetEase Games

Passion of Gamers

Computer Games • Interactive Media • Pan-entertainment

10,000+

Description

• Provide senior level technical support to assigned clients including game studios, function department, mainly about general application troubleshooting, complicated hardware issue diagnosis, requirement analyze, and solution proposal provision • Track computer system issues through to resolution, within agreed time limits • Provide technical support to projects, play tech leader role in team to deliver project outcomes • On-site PC preparation for new user, hardware and software issue troubleshooting, hardware shipping and receiving from remote user • Support the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements • IT assets on-site management. Keep assets data up to date in ITAM system • Working with a team of motivated and engaged senior technologists, driving high performance and morale • Support in areas of incidents, and high value services with a focus on customer experience • Work to minimize the impact of service disruption to customers and clients during outage situations • Interact with customers and leadership in order to understand their needs and maintain business relationships • Reviewing ongoing tickets and tasks of IT operations and rectifying any issues • Create and update documentation pertaining to deployments

Requirements

• 3-5 Years demonstrated working knowledge of Microsoft Windows desktop operating systems • 3-5 Years demonstrated working knowledge of Microsoft Office products • 3-5 Years demonstrated working knowledge of desktop and laptop hardware from multiple manufactures (HP, Dell, etc.) - Game and art design studio experience preferred • 1-2 Years of experience in a customer-service related role • 1-2 Years Asset Management techniques • Excellent communication and organizational skills. Must be able to speak and write fluently English, French an asset • Fluent English (required) • Chinese (preferred) • French (asset) • Diploma above, computer science, or math related

Benefits

• 40 hours per week with flexible working time depending on task requirement • Generous paid time off • Supportive team environment • Opportunity to work with cutting-edge technologies

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