Customer Success Specialist

20 hours ago

🏢 In-office - Toronto

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Help students make the most informed decisions about their future!

Educational Support • Career Planning • Post-Secondary Planning • Software Engineering • Business Development

11 - 50


• Drive customer retention by anticipating needs, offering insights, and implementing effective strategies • Collaborate closely with the Customer Success team to design and execute initiatives that elevate the customer journey at every touchpoint • Develop deep expertise in the education technology industry and understand the specific challenges faced by educators, schools, and districts • Own and manage the partner lifecycle for small and medium-sized accounts, ensuring timely support on inquiries, reports, and requests


• Bachelor of Education post-secondary degree or equivalent • 2+ years of K-12 classroom experience • Strong communication skills with the ability to engage and influence external stakeholders at various organizational levels • Proficiency in crafting and delivering presentations tailored for senior-level audiences • Proactive and solutions-oriented approach to problem-solving • Strong operational skills that will drive organizational efficiencies and customer satisfaction • Ability to articulate technical solutions, set objectives, identify opportunities, and provide reporting and dashboards to identify trends and enhance the customer experience


• Competitive compensation • Comprehensive health and dental coverage plus a health/wellness spending account • Flexible vacation days plus paid time off between Christmas to New Year, with additional vacation days earned annually • Quarterly Wellness days throughout the year to rest, relax, and take care of your mental health and well-being • Personal learning and development fund of up to $1,000 per year • Growth opportunities • Flexible working arrangements • Monthly in-office days to connect and collaborate • Employee-led committees and team events

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