Revenue Operations Manager

3 days ago

🏡 Remote – Anywhere in Canada

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Lillio (formerly HiMama)

Child care app for superstar centers. We're hiring! Check out our open roles at https://www.himama.com/careers

Education • Early Ed • Child Care • ECE • Daycare

51 - 200

Description

• Oversee all reporting for customer success and sales, including individual performance, team dashboards, and exec-level reporting • Support the management team by leading relevant analyses and offering actionable insight into areas of opportunity • Partner with the Senior Director of Customer Success and the VP of Sales to optimize GTM strategy for new business, upsell, and renewal processes, as well as Sales <> CS handoffs, onboarding journeys, and more • Update and implement a new Customer Health Scoring methodology • Improve overall data quality across all key business systems • Work with the entire Revenue Operations team to improve outcomes and integrations across the business; you will be the sales and CS voice in the room as we aim to break down silos across our buyer and customer journeys

Requirements

• 5+ years of Sales Operations, Customer Success Operations, Revenue Operations, or similar experience in a SaaS focused company • Prior experience managing a team • Prior experience using Salesforce CRM and sales engagement tools • Experience using Excel or GSheets at an advanced level is a must (SQL is a plus) - must be comfortable working with large datasets • Strong interpersonal and verbal communication skills • Ability to analyze complex problems and provide simple solutions • Organized and able to manage a large volume of tasks independently • Ability to manage projects from concept through implementation • Strong understanding of the buyer journey, customer journey, the lead to opportunity lifecycle and the B2B "funnel", churn and retention metrics

Benefits

• Comprehensive health, dental, and vision benefits • 401(k) matching • Generous paid time off • Professional development opportunities

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