Manager, Product Analytics

July 4

🏢 In-office - Toronto

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Jobber

Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Reporting to the Senior Manager, Product and Fintech Analytics, the Manager, Product Analytics will help evolve the product analytics function within Jobber and help champion analytical initiatives designed to advance Jobber’s subscription product capabilities (desktop & Mobile App), user experience and product marketing strategy. The purpose of the role is to shepherd the product analysts in their growth and ensure the Product Org has all the information they need to make design, experience, experiment and GTM decisions that drive success of the Jobber product in market, as well as measure the success of those initiatives. • The Manager, Product Analytics will: - Manage & oversee the work of Product Analytics team through stakeholder relationship management, defining projects’ scope of work, project prioritization & allocation, and ongoing people leadership & mentorship - Be a thought partner to department leadership by proactively proposing analytical solutions and data insights that drive improvement in product functionality, user experience, pricing and other product development and / or marketing decisions - Collaborate with department leadership and stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) - Perform (hands-on) analysis to drive insights, and inform business recommendations or marketing / PR content - Provide BI & Data Platform teams with requirements for product analytics data modelling, reports and dashboards - Collaborate with Data Science team on ML / AI developments supporting Product Analytics, GTM Marketing strategy and development of automated A/B testing capabilities - Advocate and propagate philosophy of impact-based opportunity assessment and quantify the impact assessment of all new ideas for product and experience’ improvement - Support experimentation initiatives by providing requirements for A/B design and executing success measurement and quantification

Requirements

• Deep, hands-on experience creating and delivering custom analytics for SaaS product development • Experience leading and growing a team of analysts • Expert-level SQL programming skills • Solid understanding of complex relational data structures • Data Science experience and Python are an asset • Experience in designing & productionalizing user-friendly product usage data is an asset • Strong business acumen, strategic thinking, ability to see how the big picture and weigh pros and cons of different options • Analytical creativity and flexibility • Ability to design solutions under data & time constraints

Benefits

• Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us: • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options. • A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

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