Customer Success Enablement Specialist

6 days ago

🔄 Hybrid – Toronto

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Enable

Enable turns rebates into a growth engine.

Custom Application Development • Microsoft Technologies • Business Requirements Analysis • Microsoft Application Development Competency • Cloud-delivered Solutions

201 - 500

Description

• As a Customer Success Enablement Specialist, you will work with the CS Enablement team to create new courses, manage the New Starters Onboarding Plans and use the LMS (Learning Management System) to publish courses, generate reports, and build learning paths • Develop courses for both technical and soft skills projects, working together with Subject Matter Experts to convert different resources to eLearning format • Identify gaps and apply instructional design principles, editing visual elements and creating new SCORMs • The Learning specialist role collaborates with cross-functional teams to ensure alignment of training initiatives with overall business goals

Requirements

• Bachelor's degree • +5 years of experience in Enablement, training or L&D fields • Experience with Adult education and Instructional Design principles • Ability to create SCORM files and publish courses using Articulate Rise. Experience with Articulate Storyline is a plus • Produce and edit videos and audio learning objects using professional tools (Adobe Premiere Pro, Audition) • Previous experience with Learning Management Systems (LMS) for course delivery, learning journeys and tracking reports. Experience with Workramp is a plus • Able to work independently in a fast-paced, client-focused environment while managing multiple competing priorities

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service

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