Business Systems Analyst (Customer Success)

July 5

🔄 Hybrid – Toronto

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Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.

E-learning • Elearning • Lms • Cloud E-Learning • LO

501 - 1000

💰 $3M Series A on 2015-02


• As a Business Systems Analyst on the Revenue Operations team, responsible for gathering and evaluating user needs to create comprehensive solutions aligned with team and company objectives. • Requires a deep understanding of Customer Success business model and processes, alongside technical proficiency in CRM design and development best practices. • Collaborate with technical and cross-functional business teams to implement improvements, manage projects, and resolve issues. • Success in the role depends on a blend of analytical, technical, business acumen, and strong communication skills.


• Bachelor’s degree (or equivalent), in a related field is required. • 3+ years in a similar role; sales, operations, systems analysis, or information technologies • Quantitative and general problem-solving skills; superior critical thinking. • Strong technical and analytical skills with an ability to adapt to new technologies • Experience with integrating key revenue tools like Totango, Qualtrics, Zendesk, Mavenlink etc with Salesforce • Experience with building and maintaining managed and unmanaged integration packages with Salesforce and Totango • Comfortable with ambiguity associated with a fast-moving business and international environment. • Ability to manage competing demands • Strong data modeling skills • Impeccable time management and organizational skills. • Strong written and verbal communication skills. • Experience within a SaaS environment


• Collaborate closely with business partners to manage Docebo’s Customer Success system/platform. • Provide operational support for resolving issues with the Customer Success system/platform in production. • Take ownership of end-to-end delivery for improvements to the Customer Success system/platform, including documenting user stories, presenting solution designs, configuring, testing, and deploying changes into production. • Contribute actively as a key team member in designing, developing, testing, and launching enhancements and projects on the Customer Success system/platform. • Evaluate new requests and establish realistic delivery timelines in collaboration with business partners. • Participate in cross-functional projects that involve integrating the Customer Success platform with other business systems. • Drive the evolution of the delivery process for Business Systems, adapting to policy and process changes in a dynamic environment. • Develop detailed project plans to monitor and manage progress effectively. • Provide regular updates on project status to stakeholders.

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