Customer Success Architect

July 4

🏢 In-office - Montreal

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Coveo

Coveo stitches together content and data, learning from every interaction, to tailor every experience using AI.

Intelligent Search • Coveo for Sitecore • Coveo for Salesforce • AI • Machine Learning

501 - 1000

💰 Private Equity Round on 2019-11

Description

• As a Customer Success Architect (CSA), you will collaborate with your team to address detailed technical questions and enable features/functions that yield positive business outcomes for customers. • Working closely with Product, you will drive best practices within the business line to enhance customer experiences and adoption. • Provide expert level support for CSMs in their role to drive adoption and consumption of new features as well as provide consultative feedback regarding implementation enhancements or expansion opportunities.

Requirements

• Ability to quickly grasp and simply present complex technological and business concepts to large audiences. • Highly processed-oriented mentality with superior strategic and analytical skills. • Ease in translating clients’ business challenges and concerns into a solution-oriented discussion while measuring the Coveo product impact. • Knowledge and experience with customer support and case management in a technical role and demonstrated success in deploying change management. • A passion for identifying technical solutions to meet customer's business goals. • Experience with Service and Support operations and related KPIs is a significant plus. • Experience with Ecommerce architecture and analytics is a significant plus as well as with Salesforce Service Cloud and Community Cloud and/or ServiceNow CSM platforms.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service

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