Client Success Specialist

July 10

🔄 Hybrid – Calgary

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Blackline Safety

Blackline Safety is a global leader in connected safety solutions. Wherever there's a need for safety, we're there.

Employee Safety Monitoring • lone worker • lone worker monitoring • gas detection • wireless gas detection

201 - 500

Description

• Reporting to the Manager, Client Success • Plays a key role in driving client goals, retention efforts of our clients, and the efficiency of our renewals and account management process • Directly support the functions of the Client Success team and ensure that customer requests are efficiently handled through timely processing and engagement with CSMs and other with all internal teams within the organization

Requirements

• Post-Secondary education or equivalent certification in a business-related field is an asset • 1-3 years experience in a inside sales or administrative role with direct responsibility for customer support, account management, data entry and order processing • Experience working within a corporate CRM and ERP application • Proven track record of in converting customer queries into sales or sales leads • Proven ability to apply appropriate problem-solving techniques • Effective communication, both written and verbal with strong interpersonal skills

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service

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