Sr Customer Success Manager

4 days ago

🏢 In-office - Toronto

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Security • Compliance • Privacy • Risk

Identity Protection • Privacy Governance • PII Risk Management • Privacy Analytics • Security

201 - 500

💰 Venture Round on 2022-10


• Manage the customer relationship, risk, and revenue • Build trust and create meaningful relationships among champions and key executives within each account • Be the voice of the customer within BigID to advocate on behalf of customer issues and needs • Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization • Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell • Identify risk and execute a cross-functional risk mitigation plan • Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors • Share our Values of Care-Do-Try-Shine!


• 5+ years in Customer Success managing a portfolio of large enterprise accounts • Bi-Lingual in English and French • Background in big data, privacy, data governance, or information security as either customer or vendor • Ability to understand customer needs and provide appropriate best practices • Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell • Deep understanding of value drivers in recurring revenue business models • Familiarity with on-premise and/or cloud data landscape • Outstanding interpersonal communication, customer relationship, and executive presentation skills • Excellent organization skills and ability to multitask in a fast-paced startup environment • Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment • BS/BA degree


• Equity participation - everyone shares in our success • Flexible work arrangements • Other compulsory benefits based on country of residence

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