Technical Support Specialist - Reporting

July 6

🏢 In-office - Calgary

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Benevity

The way the world does good.

Workplace Giving • Mobile Giving • Volunteering • Online Giving • Charity Vetting & Due Diligence

501 - 1000

💰 Venture Round on 2021-02

Description

• Empower clients to understand and utilize Benevity’s Reporting product suite, delivering successful outcomes while continuously enhancing their expertise • Provide in-depth assistance to clients around their reporting needs, enabling them to focus on strategic objectives and program growth • Work with clients to create, understand, and modify impactful program reports using Benevity Reporting • Leverage Benevity Reporting to assist internal teams with data collection, troubleshooting, and escalation support • Build positive relationships with external and internal stakeholders to enable quick and high-quality resolutions for our clients • Participate in on-call incident support, providing clients with a reliable contact for high-impact technical concerns

Requirements

• 1-2 years relevant experience in Client Support or Account Management • 1-2 years relevant experience in reporting or data analysis • Experience with reporting software such as Looker, Jaspersoft, Crystal Reports, or similar tools • Advanced spreadsheet skills • Strong communication and analytical skills: can synthesize key points and articulate both the ‘what’ and the ‘so what’ • Excellent at influencing through strong relationships, expertise, and data • Knowledge of B2B SaaS software, technology experience, a passion for non-profits, and an innovative mindset • Excellent written and verbal communication skills as well as phone demeanor • Client-focused: tenacious about finding and delivering quality results for our clients • Success-focused: defines a vision of success for each task and drives to this vision with keen organizational skills • Technically adept: not afraid to question and investigate so challenges can be resolved quickly • Knowledge and experience in community investment and employee workplace giving programs is an asset • Multilingualism will be considered an asset

Benefits

• Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose. • If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are ... • It’s time to join Benevity. We’re so excited to meet you.

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